Here you will find information for students and staff on COVID-19. 

See below for frequently asked questions (FAQs) for students and staff which reflect the current position and which we hope you will find reassuring. 

Last updated: 01 July 2020

In addition to the general FAQs below, you will find more FAQs specific to you on the following pages:

FAQs for Students

FAQs for Staff

FAQs for International Students

FAQs for Applicants and Offer Holders

Accommodation FAQs

What is coronavirus and what are the symptoms?

For advice on symptoms and what to do if you think you have coronavirus, visit NHS Inform.

What are the precautionary measures I should take?

  • adhering to the Government instructions on social distancing.
  • washing your hands often - with soap and water, or use alcohol based hand sanitiser if handwashing facilities are not available. This is particularly important after taking public transport.
  • covering your cough or sneeze with a tissue, then throwing the tissue in a bin.
  • washing your hands:
    • before leaving home;
    • after using the toilet;
    • after sporting activities;
    • before food preparation;
    • before eating any food, including snacks;.
  • use an alcohol based hand sanitiser that contains at least 60% alcohol if soap, and water are not available.
  • avoid touching your eyes, nose, and mouth with unwashed hands. Do remember that washing hands with soap and water is the most effective means of preventing a spread and using hand sanitisers can give a false sense of cleanliness, in particular if their use is not followed up by proper hand washing.
  • avoid close contact with people who are unwell.
  • clean and disinfect frequently touched objects and surfaces.
  • avoid leaving open food stuffs such as crisps or platters of sandwiches in shared areas
  • ensure any crockery and cutlery in shared kitchen areas is cleaned thoroughly with warm water and washing up liquid, dried well and stored
  • if you are worried about your symptoms or those of a student or colleague, please call your GP or NHS24 (111). Do not go directly to your GP or other healthcare environment but phone.
  • If you are concerned because you have an existing medical condition or disability, please discuss this with your GP in the first instance.
  • If you do not have symptoms and are looking for general information on coronavirus (Covid-19), a free NHS helpline has been set up on 0800 028 2816. The helpline is open:Monday to Friday, 8.00am to 10.00pm, and Saturday and Sunday, 9.00am to 5.00pm
  • see further information on the HPS COVID-19 website and NHS Inform.

What is QMU’s route map for returning to campus and re-starting?

Our route map mirrors the Scottish Government’s route map for easing of lockdown and is based on guidance from government and other national sources. It is flexible to allow for any changing circumstances.

Underpinning our route map is our commitment to protecting the health and safety and wellbeing of our students and staff, and our determination to help enable a fulfilling all-round student experience for all students from the very start of the academic year.

We aim to provide a working environment which seems as close to normal as possible.
More information on our plans are available in our message to staff and students of 29 May.

Is QMU's campus open?

The campus re-opens in September.

In the meantime there is greatly restricted access to the campus, which is intended to ensure that we are able to deliver essential services and support students living on campus. Staff are contactable by email but most are working from home. Exams and assessments are being delivered online. See our updates for the current status.

Acutely conscious of our duty of care to students living on campus, we still have security staff in place, of course. They can be contacted on 0131 474 0000 and extension 2222. Students living on campus can also reach them via the intercom points across campus (eg at the entrance to the main academic building and accommodation).

Working remotely, our RES:LIFE team  continue to support students living on campus, working in partnership with the Student Services team and the Students’ Union.

We continue to offer a pop-up shop for students living on campus, providing essential provisions. Except for access to the pop-up shop, the Sports/Students’ Union building will be closed.

Beyond essential Campus Services (security) staff, no staff are permitted on campus. All non-essential cleaning and maintenance will be suspended.

The Finance Office has now reopened and the team can be contacted by telephone on 0131 474 0000 on Monday – Wednesday 9.00am – 5.00pm and Thursdays 9.00am – 3.30pm or by email at FinanceOffice@qmu.ac.uk

Until September, all teaching and assessments are taking place online.

Students' Union staff will be available during normal working hours either via union@qmu.ac.uk or on Facebook @qmusu.

What does physical distancing mean for the campus and how will it be implemented?

Timetable planning is central to managing physical distancing on campus as it helps us manage the number of people on campus at any one time for taught, self-development and organised social activities.

We are fortunate in that our modern, airy campus is well suited to enabling physical distancing.

The specific physical distancing measures that we take will be in accordance with Scottish Government guidance and based on a full risk assessment.

Measures will include access control, one way routing, staggered starts to timetabled classes, breaks to enable cleaning etc.

Also factored into our planning is off-campus activity in terms of staff and student travel.

Should I stay away from the campus?

With the exception of students living in residences and essential Campus Services staff, you should stay away from the campus until it re-opens in September.

 

 

 

 

How can I contact University staff and departments who are not working on campus?

Most University services will remain contactable by email, and by existing online routes. For example, you will continue to be able to access the support of the Assist team and the Student Services team. 

Staff working from home are still available via email. In addition, please see below for a list of useful contacts.

Accommodation accommodation@qmu.ac.uk
Admissions admissions@qmu.ac.uk
Counselling counselling@qmu.ac.uk
Careers careers@qmu.ac.uk
Disability Advice disabilityadvisers@qmu.ac.uk
Estates Assist@qmu.ac.uk
Finance Office FinanceOffice@qmu.ac.uk
Graduate School graduateschool@qmu.ac.uk
Human Resources HR-Staff@qmu.ac.uk
International Office international@qmu.ac.uk
Marketing marketing@qmu.ac.uk
Learning Resource Centre (Library) LRCHelp@qmu.ac.uk
Press Office PressOffice@qmu.ac.uk
Registry registry@qmu.ac.uk
Research and Knowledge Exchange RKEDU@qmu.ac.uk
ResLife reslife@qmu.ac.uk
School Office schooloffice@qmu.ac.uk
Security SecurityAccessRequests@qmu.ac.uk
Student Funding studentfunding@qmu.ac.uk
Sports SportsReception@qmu.ac.uk
Student Services Studentservices@qmu.ac.uk
Students’ Union union@qmu.ac.uk
Wellbeing wellbeing@qmu.ac.uk

Will graduation and other events take place?

All QMU public events are postponed as of 23 March.

Our July 2020 graduation ceremonies will be rescheduled, most likely to autumn 2020. All student degree awards will be approved and signed off by the University Senate, as they are each year in the normal course of events. This means that if you would have been eligible to graduate at the July ceremony, your degree award certificate will be sent to you in July this year at your registered home address. Your degree award will be recorded as having been conferred upon you on the date that Senate approves the award. Importantly, receipt of your award certification does not prevent you from participating fully in the rescheduled graduation ceremony. Further details on the rescheduled graduation ceremonies will be communicated once they are available.

Is the Learning Resource Centre open?

The Learning Resource Centre is closed. For information on online resources, see the Library section of our website.

Are QMU's halls of residences open?

The student residences remain open. ResLife support for students in residences will continue to be available online through the Residence Life Coordinator and our Security team are available 24/7 if you require any assistance on campus.

Where can I find guidance on how to look after my mental health and wellbeing?

There are various helpful sources  of information including:.

Coronavirus and your wellbeing - Mind

What do to if you're anxious about coronavirus - YoungMinds 

Mental Health Considerations during COVID-19 outbreak - World Health Organisation (pdf)

These resources supplement the University resources available to students through QMU’s Student Services and staff through the HR team (including our Employee Assistance Programme - intranet link).

Our Wellbeing service also has a webpage with useful resources.

What do I do if I am still feeling worried?

If you have any further concerns related to your work, study or wellbeing at QMU not covered above, please draw on the standard support networks. For students, this includes your personal academic tutor and the Students’ Union. For staff, this includes your line manager and HR partner.

Is the ASSIST helpdesk still operational?

The Helpdesk team continue to be your one-stop shop for reporting any faults or problems with Accommodation, Facilities, IT and Library Services.
To log a job with the team, please drop them an email at assist@qmu.ac.uk and a member of the team will be happy to help.

Are the Sports Centre offering any online services?

In conjunction with Technogym, we can bring you our FREE QMU Sports Mywellness App. The App provides you with daily home workouts, and you can choose from 3 levels: ‘easy’, ‘medium’ and ‘pro’(fessional).
To get started, please follow the four steps below:
1. Go to www.mywellness.com/qmusports and create a new account.
2. Download mywellness app from the app store or Google Play.
3. Login to the app with the credentials you created at step 1.
4. Choose your train at home workout of the day & enjoy your workout!
In addition to the App, the Sports team will continue to monitor emails to sportsreception@qmu.ac.uk should you have any other fitness-related queries.

When will the autumn semester start, and will teaching be delivered on campus?

We can confirm that our autumn semester will start in September and that we are all set to welcome our new and returning students on campus from then. Our Induction Week will begin for most students as planned on 7th September, with teaching and learning beginning on 14th September. There are a few exceptions which you can find at our applicant FAQs.

More information on our plans for the autumn semester

Can you give some examples of how you will facilitate social distancing when you re-open the University campus?

Drawing on a range of expert advice, we have a wide range of actions in place to facilitating social distancing, including staggering lunch periods, block teaching to reduce on campus circulation and need for hygiene measures between class changes, and staggered starts and finishes for classes. We are also taking into account public transport timetables.

What is the extent of activity we are planning for Semester 1?

Induction Week will begin on 7th September (running over two weeks rather than the usual single week) and teaching and learning will start on 14th September (with a few exceptions as set in the message of 29 May).

We will maximise opportunities for face to face delivery in support of the student experience.

We will aim to publish the semester 1 timetable by no later than 21 August. The semester 2 timetable will be planned separately and published on a later date so as to be able to take into account any changes to current and planned restrictions.

Lectures will be delivered online and recorded (by staff, at home). This means that students can access online lectures at a time that suits them, rather than all students having to “attend” a lecture at the same time. As we will have to allow for social distancing on campus, the removal of lectures from the face to face timetable frees up space and time for the other elements of teaching, such as seminars and tutorials, where students will gain more benefit from face to face interaction.

Most seminars and tutorials will be delivered face to face on campus, with practicals generally postponed to seminar 2.

The Learning Resource Centre (LRC) will be available for self-development.

(It is our intention that those who have timetabled classes will have priority access to the LRC and social spaces on that day.)

How is teaching being delivered in the first semester of the upcoming academic year?

All new first year students will receive six hours on-campus teaching per week from the very start of their course, in two to three hour blocks across two to three days a week. All new (full-time) postgraduate students will receive five hours on-campus teaching from the very start of their courses, again delivered in two to three hour blocks across two days a week.

If at any point in the semester Scottish Government health guidelines require it, this activity will be moved online for the required period.

Level 2-4 students will also receive a combination of on-campus and online learning, the balance of which will vary according to programme requirements.

The level of teaching of students in other years (i.e. not first year and PG courses) will be decided by the programme team, working within certain parameters. Where programme teams have questions or concerns about parameters and arrangements, they should contact their Head of Division.

The teaching day will be extended so that it runs from 9am to 8pm, though we will minimise the number of times any student or staff member is scheduled to be on campus in the evening. No student or staff member will be timetabled to be on campus for more than 8 hours on any day. The timetabling team will do everything possible to ensure the best use of space, to avoid, for example classes having to move from one seminar room to another as far as possible.

We will be allowing for physical distancing in our face to face teaching.

What is intended to take place in semester 2 and what about those courses that are scheduled for delayed start and commence in semester 2?

We currently anticipate that activity on campus will move towards normal levels from January albeit with precautionary measures and hygiene regimes ongoing.

We intend to prepare the semester 2 timetable for publication in November. The semester 2 timetable will accommodate some delayed activity from semester one.

 

Are we considering the car parking requirements of those for those who wish to avoid public transport?

Through our timetable planning, we are spreading out activity across the day to spread the load on the car park and other facilities and thus maximise the availability of parking space.

What other health protection measures will be in place when the campus re-opens?

Specific measures will depend on government guidance at the time, but, for example, we are installing a thermal camera at the main entrance to monitor the temperature of people arriving on campus. We are also making adjustments to our ventilation systems to optimise air flow.

How will we enable social interaction for students on campus when it re-opens, and will students be encouraged to spend time on campus?


This is the focus of the work being undertaken through our Student Experience Business Recovery Work Stream.

We are, of course, acutely conscious that student life is about much more than study. We also know that we must live up to our reputation for providing a friendly learning community, and are determined to do so.

While any requirements for physical distancing will change the way we operate our on-campus Students’ Union, sports facilities and social spaces, we will do everything possible to maximise the facilities available to students.

A couple of examples of our plans are:

  • Catering: click and collect facility to be introduced along with extension of service times.
  • Learning Resource Centre (LRC) - will be open with physical distancing in place

In terms of encouraging students to spend time on campus, it is our intention that those who have timetabled classes will have priority access to the LRC and social spaces on that day.

So in short, we will enable and encourage social interaction - and are prioritising this.

Are we prepared for any second wave of COVID-19?

Our plans are designed to be flexible so that we can react promptly to any second wave or cluster of COVID cases.

Looking after one another

We understand that this is a worrying time and so we ask you to look out for one another. Please also be mindful of how your actions and words, however motivated, may be perceived by others.

Check out the short videos below setting out some of the steps we are taking to help ensure a positive and safe experience for all when we re-open.

Teaching and Learning

 

A Quality Student Experience

 

Campus Life and Physical Distancing

 

Travel and Transport

 

Hygiene

More FAQs

FAQs for Students

FAQs for Staff

FAQs for International Students

FAQs for Applicants and Offer Holders

Accommodation FAQs